Your Rights
Access to Your Data
Data Portability
Correction of Data
Withdrawal of Consent
Deletion of Data
Privacy Settings
Restriction of Processing
Complaints
Objection to Processing
Customer Support
1. Introduction
This Privacy Policy explains how First Care Global Ltd collects, uses, and protects your personal data when you use the First Care College website.
We are committed to protecting your privacy in accordance with UK GDPR.
2. Who We Are (Data Controller)
First Care Global Ltd is the data controller responsible for your personal data.
If you have any questions about this policy, please contact:
Email: Admin@firstcarecollege.com
3. What Data We Collect
We may collect and process the following types of personal data:
- Personal Information – Name, email address, phone number
- Account Data – Login details and user preferences
- Course Data – Enrolments, progress, certificates
- Payment Data – Transaction details (processed securely via third-party providers)
- Technical Data – IP address, browser type, device information
- Communication Data – Messages, enquiries, support requests
4. How We Use Your Data
We use your personal data to:
- Provide access to courses and services
- Process payments and manage enrolments
- Communicate updates, confirmations, and support responses
- Improve our website, services, and user experience
- Ensure compliance with legal and regulatory requirements
5. Legal Basis for Processing
We process your data under the following lawful bases:
- Consent – when you opt in to communications
- Contract – to deliver courses and services you purchase
- Legal Obligation – to comply with UK laws
- Legitimate Interest – to improve our services and operations
6. Sharing Your Data
We may share your data with trusted third parties, including:
- Payment processors (for secure transactions)
- Hosting and cloud service providers
- Analytics providers (e.g., website usage tracking)
All third parties are required to handle your data securely and in compliance with data protection laws.
7. International Data Transfers
Some of our service providers may process data outside the UK.
Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR.
8. Data Retention
We retain personal data only for as long as necessary to:
- Provide our services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted.
9. Your Rights Under UK GDPR
You have the following rights:
Access to Your Data
You can request a copy of the personal data we hold about you.
Correction of Data
You can request correction of inaccurate or incomplete data.
Right to Erasure
You can request deletion of your personal data where applicable.
Restriction of Processing
You can request limitation of how we process your data.
Objection to Processing
You can object to data processing based on legitimate interests.
Data Portability
You can request transfer of your data in a structured format.
Withdrawal of Consent
You can withdraw consent at any time where processing is based on consent.
10. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Visit ICO Website →11. Cookies
We use cookies to improve your browsing experience and analyse website usage.
For more details, please refer to our Cookie Policy.
12. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
14. Contact Us
If you have any questions or requests regarding your data:
Email: Admin@firstcarecollege.com
Support: Admin@firstcarecollege.com