What Data We Collect
Legal Basis (GDPR)
How We Use Data
Data Sharing
Your Rights
Data Retention
Policy Updates
Customer Support:
We are committed to protecting your personal data and ensuring full transparency in how your information is collected, used, and stored in accordance with UK GDPR.
What Data We Collect
Understanding what data we collect
- We collect personal data to provide and improve our services.
- This includes name, email, phone, account details, course activity, and communication history.
- We also collect technical data such as IP address and device information.
Personal Information
Name, email, phone and account details.
Course & Usage Data
Enrolments, progress, certifications and interactions.
How We Use Your Data
Service Delivery
Provide courses and services.
Platform Functionality
Manage accounts and progress.
Performance Monitoring
Improve user experience.
Communication
Send updates and support.
Legal Basis (UK GDPR)
- Consent – when you opt in
- Contract – to deliver services
- Legal Obligation – comply with laws
- Legitimate Interest – improve services
Data Sharing
Payment Providers
Secure transactions.
Analytics Tools
Improve performance.
Hosting Services
Secure data storage.
Important Notice
Third parties have their own policies.
Data Retention
- We retain data only as long as necessary.
- Used for services, legal compliance, and disputes.
- Data is securely deleted when no longer required.
Your Rights Under UK GDPR
Access
Request your data.
Correction
Fix incorrect data.
Deletion
Request removal.
Restriction
Limit processing.
Objection
Object to processing.
Portability
Transfer data.
Withdraw Consent
Withdraw anytime.
Complaints
- You can lodge a complaint with the ICO.
- Website: https://www.ico.org.uk
Customer Support
Privacy Support Team
Admin@firstcarecollege.comSupport Team
Admin@firstcarecollege.com